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What they are and what they can do for your company
What are conversational bots?
Conversational bots are AI enabled computer programs that can have a conversation with the user in their natural language, understand their intent and give out responses based on the data or
organization’s rules and policies.
What do I want to say in simple terms? Well…
Do you remember interacting with help or automated response dialogue boxes on e-commerce, banking or other websites looking for
solutions? That is a popular example of conversational bots.
Chat-bots can also interact verbally with consumers, such as Siri on Apple products and the famous - Alexa.
Gartner predicted that by 2020, customers will manage 85% of
their relationship with the enterprise without interacting with a
human. Wow! That’s a lot.
Are you tapping the benefits of AI and conversational bots for your business?
Let’s analyze
Are you dealing with the following challenges?
Do you have repetitive business processes?
Do you have complex systems that are difficult and time consuming to understand?
Do you have current systems that require involvement of expensive
human resources?
Do you have work flow or tasks that are easy to control using
conversations?
Do you have well defined business rules, procedures and policies?
Do you have tech compatibility?
Do you have data on common questions and queries of your customers?
Are you ready to adopt changes and invest in new technologies?
How did you answer?
Did you answer yes to all?
Some yes, some no, a few maybes?
Are you working on some?
Do you have some parts, but not a full solution?
Is budget stopping you?
That’s a simple example of what a conversational bot can handle for you. Sometimes customers do not want to read lengthy FAQs and other times, they do not find answers to their queries easily (and they close the window).
Oops! You don’t want that
happening!
Chat bots can help you here. They can handle the queries and in
cases they do not have an answer, they will forward it to the human
counterpart who can then get in touch with you.
In fact, chat-bots have several advantages and to name a few, they:
Simplify applications for users or respond to
frequently asked questions quickly
Require little to no training
Help operate several business
applications at once
Hover over each industry to see an example of how chat bots help
HEALTHCARE
Healthcare bots can automate
conversations with patients and
parents of newly born kids which
does not need a response from the
doctor per se. They can help in
understanding the symptoms,
identifying the care that needs to be
given and book appointments with
the doctor instantly.
AUTOMOTIVE
Automotive chat-bots can help customers recommend the right car
based on the needs (for example, budget, purpose of the car etc.),
locations of different dealerships, book a call time etc.
BANKING
Bots for the banking industry can enable customers to check
balance, transfer money, pay bills etc.
BROKERING
Brokering bots help users in finding investment options, make
those investments and track balances.
E-COMMERCE
E-Commerce bots help users get the best deal and offers.
RESTAURANTS
Bots for restaurant business can help ordering, paying and
eating without waiting in a queue.
ENTERPRISE
Enterprise bots help employees check leave balance, file
expenses, check inventory and approve transactions.
ACCOUNTING
Accounting bots can help with staying on top of invoices and
expenses, tax deadlines, cash flow issues, and more
CUSTOMER SUPPORT
Customer support bots provide instant responses, submit and
resolve tickets instead of resorting to an automated call system.
It also helps forward the query to a real person whenever required.
The most popular customer support bots are available for Facebook
messenger, Slack, Skype, Kik and Telegram
Chat bots can assist customers in making complex purchasing decisions, increase customer engagement, retention and let you focus on the more pressing issues.
No doubt, conversational bots are leading the way businesses work today. They do, can and should use bots to drive more personalized conversational interfaces with their customers.
We specialize in conversational bots and follow a detailed approach to fulfil your needs.
1. Plan –
We will discuss with you and set expectations for what your bot
can do for your customers.
2. Start Simple –
If you are new to conversational bots, you want to keep it simple.
We will help you release new features in stages so as not to
overwhelm your customers.
3. Develop bot –
We will choose the best frame for your needs so as to make it
efficient and scalable in the future. There are several tools
available in the market for building chatbots, including
Dialogflow, Wit.ai, Amazon Lex, LUIS, Watson, and so on.
4. Examine and Improve –
It is important to examine the functioning of the bot. Such
analysis will help in improving the bot to learn by itself and also in
training the bot for handling future conversations with the buyers.
Ask questions like -
